ISO 9001:2008 Quality management systems-Requirements (Catalogue, certification)

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ISO 9001:2008 Quality management systems-Requirements (Catalogue, certification)

QUA ISO 9001:2008

0 Introduction
0.1 General
0.2 Process Approach
0.3 Relationship with ISO 9004
0.4 Compatibility with other management systems
1 Scope
1.1 General
1.2 Application
2 Normative Reference
3 Terms and Definitions
4 Quality Management Systems
4.1 General Requirements
4.2 Documentation Requirements
4.2.1 General
4.2.2 Quality Manual
4.2.3 Control of Documents
4.2.4 Control of Records
5 Management Responsibility
5.1 Management Commitment
5.2 Customer Focus
5.3 Quality Policy
5.4 Planning
5.4.1 Quality Objectives
5.4.2 Quality Management System Planning
5.5 Responsibility, Authority & Communication
5.5.1 Responsibility & Authority
5.5.2 Management Representative
5.5.3 Internal Communication
5.6 Management Review
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output
6 Resource Management
6.1 Provision of Resources
6.2 Human Resources
6.2.1 General
6.2.2 Competence, Awareness & Training
6.3 Infrastructure
6.4 Work Environment
7 Product Realization
7.1 Planning of Product Realization
7.2 Customer Related Processes
7.2.1 Determination of Requiments Related to the Product
7.2.2 Review of Requirements Related to the Product
7.2.3 Customer Communication
7.3 Design & Development
7.3.1 D & D Planning
7.3.2 D & D Inputs
7.3.3 D & D Outputs
7.3.4 D & D Review
7.3.5 D & D Verification
7.3.6 D & D Validation
7.3.7 Control of Design and Development Changes
7.4 Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.4.3 Verification of Purchased Product
7.5 Production & Service Provision
7.5.1 Control of Production & Service Provision
7.5.2 Validation of Processes for Product & Service Provision
7.5.3 Identification & Traceability
7.5.4 Customer Property
7.5.5 Preservation of Property
7.6 Control of Monitoring & Measuring Devices
8 Measurement Analysis & Improvement
8.1 General
8.2 Monitoring & Measurement
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
8.2.3 Monitoring & Measurement of Processes
8.2.4 Monitoring & Measurement of Product
8.3 Control of Nonconforming Product
8.4 Analysis of Data
8.5 Improvement
8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action
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